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How can we help?


Contact the Bifu customer support team

25/08/2025 07:21:39


Why Do You Need Customer Support?

Whether you are a novice or an experienced trader, you may encounter the following issues when trading on Bifu:
  • Deposit & Withdrawal related: Delays in fund processing, questions regarding payment methods or fees.
  • Technical issues: Inability to log in to the platform, delays in trade execution or order processing.
  • Account management: Account opening, verification, password recovery, and security assistance.
  • Trading support: Introduction to platform functionalities, margin calls, and trading assistance.
  • General inquiries: Information about spreads, commissions, promotional activities, and educational resources.
 

Bifu Customer Support Team Availability:

Customer Service Hours: Monday to Friday: 9:00 AM to 12:00 AM (GMT+8)
Operations Hours: Monday to Friday: 9:30 AM to 6:00 PM (GMT+8)
Inquiries submitted outside of business hours will be addressed on a priority basis during working hours.
 

How to Contact Us

Live Chat: Get instant assistance through the live chat feature on the Bifu app or website. 

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Email Support: Send your detailed inquiry to our official support email address: enquiries@bifu.co. We will respond within 24-48 hours. 
Social Media: Connect with us on platforms like Facebook and Twitter for the latest updates and support. 
Help Center & FAQs: For common questions, visit our Help Center for self-service inquiries and quick answers, saving you valuable time.

 

Tips for Efficient Communication

  • Have your account information ready.
  • Describe your issue clearly and concisely.
  • Provide error messages or screenshots if applicable.
 
The Bifu Customer Support Team is dedicated to providing you with prompt and efficient assistance to ensure a smooth and worry-free trading experience. Feel free to contact us anytime!