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Contact the Bifu customer support team
25/08/2025 07:21:39
Why Do You Need Customer Support?
Whether you are a novice or an experienced trader, you may encounter the following issues when trading on Bifu:
- Deposit & Withdrawal related: Delays in fund processing, questions regarding payment methods or fees.
- Technical issues: Inability to log in to the platform, delays in trade execution or order processing.
- Account management: Account opening, verification, password recovery, and security assistance.
- Trading support: Introduction to platform functionalities, margin calls, and trading assistance.
- General inquiries: Information about spreads, commissions, promotional activities, and educational resources.
Bifu Customer Support Team Availability:
Customer Service Hours: Monday to Friday: 9:00 AM to 12:00 AM (GMT+8)
Operations Hours: Monday to Friday: 9:30 AM to 6:00 PM (GMT+8)
Inquiries submitted outside of business hours will be addressed on a priority basis during working hours.
How to Contact Us
Live Chat: Get instant assistance through the live chat feature on the Bifu app or website.

Email Support: Send your detailed inquiry to our official support email address: enquiries@bifu.co. We will respond within 24-48 hours.
Social Media: Connect with us on platforms like Facebook and Twitter for the latest updates and support.
Help Center & FAQs: For common questions, visit our Help Center for self-service inquiries and quick answers, saving you valuable time.
Tips for Efficient Communication
- Have your account information ready.
- Describe your issue clearly and concisely.
- Provide error messages or screenshots if applicable.
The Bifu Customer Support Team is dedicated to providing you with prompt and efficient assistance to ensure a smooth and worry-free trading experience. Feel free to contact us anytime!