How to complete KYC (account verification)
How to Deposit and Withdraw on Bifu
How to Place and Cancel Orders
How to Trade
Becoming a Bifu Introducing Broker (IB): A Three-Step Guide
How to join Bifu’s Position Bonus Campaign
How to Claim an Experience Bonus
How to Open the Credit Account
How to Copy Trade
Register with Bifu and start trading
Contact the Bifu customer support team
How to Transfer Assets on the Bifu Platform
How to Use the ORION Grid Strategy
How to Become a Signal Provider (Copy Trader)
How to Get New Users Rewards
Contact the Bifu customer support team
09/04/202610:36:15
Why Do You Need Customer Support?
Whether you are a novice or an experienced trader, you may encounter the following issues when trading on Bifu:
- Deposit & Withdrawal related: Delays in fund processing, questions regarding payment methods or fees.
- Technical issues: Inability to log in to the platform, delays in trade execution or order processing.
- Account management: Account opening, verification, password recovery, and security assistance.
- Trading support: Introduction to platform functionalities, margin calls, and trading assistance.
- General inquiries: Information about spreads, commissions, promotional activities, and educational resources.
Bifu Customer Support Team Availability:
Customer Service Hours: Monday to Sunday: 9:00 AM to 12:00 AM (GMT+8)
Operations Hours: Monday to Sunday: 9:00 AM to 12:00 AM (GMT+8)
For inquiries outside of working hours, you can reach us via email at cs@bifu.co, and we will respond within 24 hours.
How to Contact Us
Live Chat: Get instant assistance through the live chat feature on the Bifu app or website.
Email Support: Send your detailed inquiry to our official support email address: cs@bifu.co. We will respond within 24 hours.
Social Media: Connect with us on platforms like Telegram and Twitter for the latest updates and support.
Help Center & FAQs: For common questions, visit our Help Center for self-service inquiries and quick answers, saving you valuable time.
Tips for Efficient Communication
- Have your account information ready.
- Describe your issue clearly and concisely.
- Provide error messages or screenshots if applicable.
The Bifu Customer Support Team is dedicated to providing you with prompt and efficient assistance to ensure a smooth and worry-free trading experience. Feel free to contact us anytime!