Ragapay Policy – Pay-In and Payout Terms & Conditions
05/05/202509:42:51
To ensure adherence to Anti-Money Laundering (AML) regulations, the following terms and conditions apply to all pay-in and payout transactions:
1. Payment Method
- Only VISA and MasterCard are accepted for transactions.
- All payin will be processed in USD only.
2. Bank Account Requirements
- The bank account used for both pay-in and payout must be registered under the same name as the user's account on our platform.
- For payout transactions, a valid bank statement must be provided as supporting documentation.
- The bank statement must be issued within the last 3 months and must clearly display the account used for the transaction.
3. Account Ownership
- The name on the bank account must match exactly with the name registered on the user's account.
4. Processing and Resolution Time
- Transactions will be processed promptly upon receipt and approval of all required documents.
- The resolution period for pay-in and payout transactions may take up to 5 working days after approval, in line with standard banking procedures.
Important Note:
Please ensure all submitted documents are complete, valid, and clearly legible. Failure to comply with these requirements may result in processing delays or transaction rejection.