How can we help?

Price mismatch: The specified order price did not match the market execution price at that time.
Network latency: An unstable network connection caused order delays or failure to execute.

Solutions:

Check and ensure a stable network connection, refresh the platform, and try again.
If the problem persists, please contact Bifu customer support (enquiries@bifu.co) for investigation.

Why can't I trade on some days?

Possible reasons:

Some markets may be closed during holidays (e.g., Christmas, New Year's Day).
Bifu will announce market closures in advance on the trading calendar.

Solutions:

Pay attention to Bifu platform announcements and notifications to stay informed about trading schedule arrangements.

Why can't I claim my activity rewards?

Possible reasons:

Activity requirements not met (e.g., tasks incomplete or conditions not fulfilled).
Technical delays or the reward distribution time has not yet arrived.

Solutions:

Carefully read the activity rules and ensure all conditions are met.
If you still cannot claim your rewards, please contact Bifu customer support (enquiries@bifu.co) for assistance.

Why isn't copy trading working properly?

Possible reasons:

Insufficient funds: The copy trading account balance is insufficient to complete the order.
Technical delays: Data synchronization delay between the master account and the copy trading account.

Solutions:

Ensure sufficient account balance to cover the required margin and fees.
If the problem persists, please contact Bifu customer support (enquiries@bifu.co) for technical investigation.

Bifu is a professional financial trading platform where you can follow top traders through the CopyTrading function. Simultaneously, our partnership with ORION Academy equips you with exceptional market strategies and comprehensive market analysis.
Bifu has obtained regulatory licenses in multiple countries and regions, including: the United States Money Services Business License (NO:31000267367123), the Australian AUSTRAC-issued Digital Currency Exchange license (DCE) (No. DCE100581837-001), the Saint Vincent Cryptocurrency Exchange license (No. 25431BC 2019), and the Vanuatu Financial Services Commission (VFSC) financial services license (No. 700415).
Risk Warning: Any advice included in this website or correspondence is general advice only and is based solely on consideration of the investment or trading merits of the financial products alone, without taking into account the investment objectives, financial situation and particular needs (i.e. financial circumstances) of any individual. Prior to making any investment or trading decision based on the advice provided, it is imperative that the recipient thoroughly evaluates the suitability of such advice in relation to their financial circumstances. Additionally, they should meticulously review the Product Disclosure Statement pertaining to the relevant financial product, as furnished by their investment broker. Investing in over-the-counter derivatives entails substantial risks and may not be appropriate for all investors. You may potentially lose more than your initial capital. When acquiring derivative products, there is no entitlement, right, or obligation associated with the underlying financial asset.
Disclaimer: The content and materials disseminated on this platform serve solely as a means of general circulation and reference, and are not to be construed as, nor relied upon as an offer, invitation, solicitation, recommendation, or counsel for the acquisition, divestment, subscription, or disposal of any financial instruments or investment services. The information provided herein does not account for individual circumstances, financial goals, or specific requirements, and is subject to potential modifications without prior notification. In cases of uncertainty regarding the information presented, it is prudent to seek counsel from a qualified financial advisor or professional consultant. Please be advised that investment endeavours inherently carry risks, and the valuation of investment assets is subject to fluctuations. Past performance should not be considered indicative of future returns, and there is a possibility of incurring a loss of principal investment. It is advised not to base investment decisions solely on the content furnished in this communication.

Customer Acceptance Policy Clause
Bifu, as a professional financial trading platform, strictly adheres to global compliance and regulatory standards. Accordingly, Bifu and its affiliates do not accept customers from countries that are subject to international financial sanctions or embargoes, such as North Korea, Iran, Syria, and Cuba. Additionally, Bifu recognises and complies with the stringent financial regulations of countries such as the United States, the United Kingdom, Singapore, Australia, and member states of the European Union. Customers from these financially regulated jurisdictions are subject to enhanced compliance checks and must fully meet the respective regulatory requirements before accessing Bifu services. Bifu reserves the right to update this list of restricted or regulated jurisdictions at its sole discretion to align with evolving legal and regulatory frameworks.

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