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Customer Support Contact Period

06/08/2025 08:52:57

Bifu’s customer support team is available to assist you during the following working hours:

  • Customer Service Hours: Monday to Friday: 9:00 AM to 12:00 AM (midnight) (GMT+8)
  • Operations Working Hours: Monday to Friday: 9:30 AM to 6:00 PM (GMT+8)

 

How to Reach Us

You can contact our support team through:

  1. Live Chat: Available directly on the Bifu app/website for immediate assistance.
  2. Email Support: Send detailed inquiries to our official support email at enquiries@bifu.co, and we’ll respond within 24-48 hours.
  3. Social Media: Reach out to us on platforms like Facebook and Twitter for updates and queries.

For inquiries outside of working hours, feel free to leave a message via email or live chat, and we’ll get back to you as soon as possible during operating hours.

Our goal is to provide timely and effective support to enhance your trading experience with Bifu.

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